You can reach our support team by phone or email. Our contact information is available on the platform, and we are here to assist you with any issues or concerns.
Refunds are processed through Stripe and typically take 3-4 working days. Cancellations must be made at least 48 hours before the start of the reservation to be eligible for a refund. Please note that Stripe's processing fees may not be refundable.
Yes, security is a top priority. All communications and transactions must occur within the platform to ensure safety. Personal information should not be shared before booking. Payments must be made through our platform to prevent scams and unauthorized activities.
Currently, bookings cannot be modified after confirmation. If you need to make changes, please contact support for assistance or create a new reservation.
At the moment, we do not offer insurance or liability coverage for hosts or renters. We are actively working on providing this feature in the future.
To receive payouts, you must set up and verify your payout account through our payment partner, Stripe. Your space cannot be made public or available for rent until this is completed.
All communication between hosts and renters must take place on the platform to protect both parties. Sharing personal information before booking is prohibited. After booking, you can use our secure chat system to coordinate access and other details.
Storing dangerous or illegal items such as drugs, explosives, firearms, or hazardous materials is strictly prohibited. Please review our full list of prohibited items to ensure compliance.