Rules and cancellations

Refund Policy

Refund Eligibility

  • Cancellations must be made at least 48 hours before the start of the reservation to qualify for a refund.
  • If eligible, the refund will be processed through Stripe, and it may take 3-4 working days to reflect in your account.

Refund Process

  • On the reservations page, nagivate to the reservation and request to cancel(Take into consideration the terms and dates of the reservation).
  • Stripe’s processing fees may not be refundable.

Non-Refundable Circumstances

  • Cancellations made less than 48 hours before the start of the reservation.
  • Bookings that have already started.

Rules for Messaging

No Sharing of Personal Information Before Booking

Personal details such as phone numbers, email addresses, or social media profiles should not be shared before the booking is confirmed.

Keep All Communications on the Platform

All conversations between hosts and renters must remain within the platform’s chat system to ensure security and transparency.

Payment Through the Platform Only

Payments should only be processed through the platform to avoid scams and protect both parties.

Respectful Communication

Maintain professionalism and courtesy in all interactions. Harassment or inappropriate behavior will not be tolerated.

Rules for Storage

Prohibited Items

  • Illegal substances, including drugs and controlled substances.
  • Explosives, fireworks, and other hazardous materials.
  • Firearms, weapons, or ammunition.
  • Perishable goods or items that may attract pests.
  • Flammable liquids, or any substance that poses a risk to health or safety.

Compliance with Local Laws

All items stored must comply with local laws and regulations. It is the responsibility of the renter to ensure that their stored items are lawful.

Proper Packaging and Labeling

All items must be properly packaged to prevent damage. Clear labeling is encouraged, but sensitive or personal information should be avoided.

Regular Inspections by Hosts

Hosts should periodically inspect their spaces to ensure compliance with these rules and maintain safety standards.

Violation Consequences

Any violation of these rules may result in the termination of the rental agreement, removal of stored items, and possible legal action.